Module Overview
Connecting chatbots to external channels (website widget, Slack, Teams), handling attachments and user metadata, webhook patterns, and secure channel configuration.
Learning Objectives
- Integrate a bot with at least one external channel and handle attachments and metadata.
- Use webhooks and secure auth for channel connections.
- Ensure conversational continuity across channels where possible.
Lesson-by-Lesson Breakdown
1
Channel integration basics and authentication patterns.
2
Handling attachments, images, and files in conversations.
3
User metadata and personalization considerations.
4
Channel-specific UX adjustments (e.g., Slack vs web).
5
Webhook security and retries.
Hands-on Activities & Deliverables
Activities
Embed a bot widget on a demo site or connect to Slack with basic message handling and attachments.
📦 Deliverable
Integration demo + instructions for replication.
Required Tools & Readings
Channel integration guides and webhook test tools.
Assessment & Rubric
- Integration completeness40%
- Secure auth handling30%
- UX adaptation30%
Prerequisites
Prior modules recommended.
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Parent-Friendly Value
Parents can interact with bots through familiar channels (website or messaging apps).