Module Overview
Principles of conversational UX: intents, entities, dialogue flows, fallback strategies, persona and tone, and designing for discoverability and brevity. Students learn to script and test dialogue trees and mapping to prompts.
Learning Objectives
- Create intent taxonomies and map sample utterances to intents.
- Design dialogue flows including happy-path, edge-cases, and fallback paths.
- Define persona and tone specifications appropriate for parent/student audiences.
Lesson-by-Lesson Breakdown
Intent discovery and example utterance collection.
Dialogue flow notation and mapping (state diagrams).
Slot filling and entity extraction patterns.
Persona specification and consistent voice control.
Fallbacks, clarifying questions, and graceful failures.
Hands-on Activities & Deliverables
Activities
Deliver a dialogue flow (diagram + sample transcripts) for a parent-helpdesk bot covering top 10 intents.
📦 Deliverable
Flow diagram, sample conversation transcripts, and persona spec.
Required Tools & Readings
Dialogue mapping templates, UX reading on conversational design.
Assessment & Rubric
- Completeness of intent coverage35%
- Clarity of flows35%
- Persona & tone appropriateness30%
Prerequisites
None.
Parent-Friendly Value
Ensures any built chatbot is predictable, helpful, and aligned to parental expectations.